Effective Date: [16 july 2023]
Thank you for shopping at Arabesque Life. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with a product you have received, we offer a Refunds & Returns Policy to ensure a smooth and hassle-free experience. Please read this policy carefully before making a purchase.
-
Return Eligibility
1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support within 30 days of receiving the item. We will provide instructions on how to return the product and issue a refund or replacement, depending on your preference and product availability.
1.2 Incorrect or Incomplete Order: If you receive an incorrect product or an incomplete order, please notify us within 30 days of receiving the item. We will arrange for the correct product to be sent to you or the missing item(s) to be shipped as soon as possible.
1.3 Change of Mind: We understand that sometimes your preferences may change or you may simply not be satisfied with your purchase. In such cases, you may be eligible for a return or exchange subject to the conditions outlined in this policy.
-
Return Conditions
2.1 Timeframe: To be eligible for a return or exchange, you must contact our customer support and initiate the return process within [number of days] days from the date of delivery. Returns requested beyond this timeframe may not be accepted.
2.2 Product Condition: Returned products must be in their original condition, unused, and in the original packaging. The product should be free from any signs of wear, damage, or alteration.
2.3 Proof of Purchase: To initiate a return, you must provide a valid proof of purchase, such as an order number, purchase receipt, or any other documentation demonstrating the transaction.
2.4 Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These may include but are not limited to intimate apparel, swimwear, earrings, and personal care items. Please check the product description or contact our customer support for specific non-returnable items.
-
Return Process
3.1 Contact Customer Support: To initiate a return or exchange, please contact our customer support team via [contact information]. Provide them with your order details, reason for the return, and any supporting documentation, as required.
3.2 Return Authorization: Once your return request is approved, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item(s). Please note that returns without a valid RA number may not be accepted.
3.3 Packaging and Shipping: Pack the item(s) securely in the original packaging or suitable packaging to prevent damage during transit. Include the RA number on the return package. You are responsible for the return shipping costs unless the return is due to our error.
3.4 Refund or Exchange: Upon receiving and inspecting the returned item(s), we will process your refund or exchange as per your request. Refunds will be issued using the original payment method, and exchanges will be subject to product availability.
-
Refund Timelines
4.1 Refund Processing Time: Once your return is received and inspected, we will process your refund within [number of days] days. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
4.2 Original Shipping Costs: Please note that original shipping costs are non-refundable unless the return is due to our error.
-
Contact Us
If you have any questions, concerns, or need assistance with our Refunds & Returns Policy, please contact our customer support team at
Address: 4952 Cypress lane, coconut creek, FL 33073, USA
Email: arabesquelife@gmail.com
Phone: +1 (754) 666-3547
We are here to help you and ensure your satisfaction.
Thank you for choosing Arabesque Life. We appreciate your business and strive to provide you with a seamless shopping experience.
