We are glad to bring our customers great value and service. That’s why we provide direct customer service and shipping from our warehouses in China by ePacket and DHL, Or EMS and in USA by USPS.
All orders made from the recital catalogs are priced to ship with regular shipping time and it may take from 2 up to three months time! Customer may request for additional DHL express payment if the order needs to be expedited.
Professional tutus catalogs will automatically include DHL Express shipping (3 to 5 days). They usually ship within 25 to 30 days plus 5 days shipping time and tracking via DHL.
Some orders over $500 may qualify for FREE shipping! It depends from which catalog the order is coming from. You may request before ordering.
Rush orders will required an additional payment of $25, but in some cases the times still need to be agreed between the customer and our shipping dates ahead of time to insure is possible at the given time of the request. This means that instead of making the custom tutus in 30 days, we may be able to help and push the order in 15 days.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
We are not responsible for any custom fees or help ups once the items have shipped ( This usually happens when it arrives in certain countries, but we will be notified and notify our customers).
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME CHART – IMPORTANT!!
Shipping time varies by location. These are our estimates:
Need it sooner? Contact us at firstname.lastname@example.org
For customized orders and most non-customized orders (does not include some recital catalog orders that may take up to three months)
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
*This doesn’t include our 2-3 days processing time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Love it here ballerina!